Frequently Asked Questions

Q: How can I come to work for Oklahoma Goodwill Industries?

A: Check out our Jobs page or contact our Human Resources Department.

Q: Do you have a program for volunteers?

A: Yes. Please contact Delena Burrell at 278-7139 if you are interested in volunteering.

Q: What can I donate? Which items are unacceptable? Where can I donate?

A: Please see our How To Donate page.

Q: Do you have a pick-up service?

A: We have temporarily discontinued our pick-up service.

Q: What happens to my donations?

A: Goodwill employees at our main location at 410 Southwest Third Street sort and process all the donations. The best goods go to our retail stores. Items that are too worn or dirty for retail are sold for salvage. Donations do not go into landfills unless the item is initially unacceptable, unable to be sold in retail or as salvage, and non-recyclable. Even the boxes you bring your donations in are taken to a recycling center! Rest assured that your donations will go to a good cause.

Q: What can I expect to find in your retail stores?

A: Great bargains on just about anything. We have clothing, housewares, books, and toys, along with new items from Target stores. We are careful about selling things that are not worn out or dirty, and many of our items are like new. You may even find things that have never been worn! Our stores are ideal for a bargain hunter with any size of budget. Furthermore, you'll find fresh merchandise every time you shop, so you won't see that same red sweater every month.

Q:What is your policy regarding returns?

A: All goods are sold as-is, and we don't allow returns.

Q: Do you have any special discounts?

A: Absolutely. We have a preferred customer program in which you may use a special card and receive 10% off. In addition to various sales, we also have "Dollar Days" during which certain items tagged with a specific color are on sale for $1. Come visit any of our stores and find out what that day's special is.

Q: Do you sell items in bulk, such as books and shoes?

A: No, we do not sell items in bulk to the public, and we use salvage brokers for our bulk leftover items.

Q: Do you provide clothing, furniture, vehicles, or vouchers to individuals in need? Do you provide medical equipment to disabled people?

A: Unfortunately, we do not. Our primary purpose is to employ people with disabilities, but we can refer you to agencies that can meet your specific needs.

Q: Do you accept recyclable materials?

A: Yes, we do, as part of our "going green" plan. Please see our How to Donate page for more information.

Q: Another charity called me at home and offered to pick up my donations. Why shouldn't I donate to them?

A: Sometimes, for-profit thrift stores and salvage companies will use a charity’s name to solicit donations, and the charity receives a flat payment or percentage of the revenue. They are not open about this, and the reality is that the affiliated charity may receive as little as 5 cents on the dollar. We’ll be honest with you: the majority of our revenue goes toward training and employing people with disabilities. The rest goes to other operating costs. We know that you have good intentions, and we encourage you to donate wisely.



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